probet88 Privacy Policy

01 Introduction

probet88 is committed to protecting the privacy and personal data of all its registered players and website visitors. We recognise that the personal data you share with us is provided in trust, and we take that responsibility seriously. This Policy has been drafted in accordance with applicable data protection principles and the requirements of the international gaming authority regulations under which probet88 operates.

This Policy applies to all personal data collected through the probet88 website, mobile interface, live chat, customer support channels, and any other probet88 product or communication. It does not apply to third-party websites that may be accessible via links on the probet88 platform — those websites operate under their own privacy policies.

02 Personal Data We Collect

probet88 collects personal data that is necessary to provide our services, comply with legal obligations, and improve the player experience. The categories of personal data we collect include:

probet88 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or biometric data) except where required for identity verification purposes under applicable KYC regulations.

03 How We Use Your Personal Data

probet88 uses the personal data it collects for the following purposes:

• Account management: To create and maintain your probet88 account, verify your identity, and provide access to our services including sportsbook, live casino, slots, Mix Parlay, and poker.
• Payment processing: To process deposits and withdrawals via your chosen payment method (Touch n Go eWallet, Boost, Maybank FPX, CIMB, USDT TRC20, etc.) and to record transaction history in your account.
• KYC and AML compliance: To verify your identity, confirm your age (21+), and comply with anti-money laundering and Know Your Customer obligations required under applicable international gaming authority regulations.
• Service delivery and support: To provide customer support, resolve account queries, process complaints, and communicate updates relating to your probet88 account.
• Responsible gaming: To monitor gaming activity and identify indicators of problem gambling, and to administer deposit limits, session controls, and self-exclusion requests.
• Fraud prevention and security: To detect and prevent fraudulent transactions, unauthorised account access, match-fixing activities, and abuse of bonus programmes.
• Platform improvement: To analyse usage patterns and improve the functionality, performance, and content of the probet88 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and product updates where you have consented to receive such communications. You may opt out at any time.
• Legal compliance: To comply with applicable laws, regulations, court orders, and requests from licensing authorities or law enforcement agencies.

04 Legal Basis for Processing

probet88 processes personal data on the following legal bases:

• Contractual necessity: Processing necessary to perform the contract between probet88 and the Player, including account creation, payment processing, and service delivery.
• Legal obligation: Processing required to comply with KYC, AML, and data retention obligations under applicable gaming authority regulations.
• Legitimate interests: Processing for fraud prevention, platform security, and general service improvement where our legitimate interests do not override your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where your prior consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

05 Data Sharing and Disclosure

probet88 does not sell your personal data to third parties. We share personal data only in the following circumstances:

• Payment service providers: We share financial data with payment processors (e.g. Touch n Go, Boost, GrabPay, Maybank, CIMB) solely to process your transactions. These providers operate under their own privacy policies and are contractually bound to handle your data securely.
• Game providers: Game studios and live casino providers (such as Evolution Gaming, Pragmatic Play) may receive limited session data necessary to operate games accessed through your probet88 account.
• Regulatory and law enforcement authorities: probet88 may disclose personal data to the relevant licensing authority, financial intelligence unit, or law enforcement agency where required by law or where probet88 has a reasonable basis to believe that disclosure is necessary to prevent fraud, money laundering, or other unlawful activity.
• IT and platform service providers: We engage third-party service providers for hosting, analytics, fraud detection, and customer support infrastructure. These providers process data solely on probet88's instructions and are bound by data processing agreements.
• Business restructuring: In the event of a merger, acquisition, or sale of probet88's assets, player data may be transferred to the successor entity, subject to equivalent privacy protections.

probet88 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

06 Cookies and Tracking Technologies

probet88 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used include:

• Strictly necessary cookies: Essential for the Platform to function — including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language, display settings, and remembered login credentials (where you have selected "Remember me").
• Analytics cookies: Collect aggregated, anonymised data about how players interact with the Platform, used to improve product features and navigation.
• Marketing cookies: Used to deliver relevant promotional content based on your activity on probet88. These are only activated with your consent.

You can manage your cookie preferences via your browser settings. Disabling non-essential cookies will not affect your core probet88 experience but may limit the personalisation of certain features.

07 Data Retention

probet88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and accounting requirements. Specific retention periods include:

• Account and transaction data: Retained for a minimum of five (5) years from account closure, as required under applicable AML and gaming authority regulations.
• KYC documentation: Retained for a minimum of five (5) years following the end of the business relationship.
• Marketing data: Retained until you withdraw consent or request deletion, whichever is earlier.
• Technical and log data: Retained for up to 12 months for security and fraud investigation purposes.

When personal data is no longer required and there is no legal basis to retain it, probet88 will securely delete or anonymise it.

08 Your Privacy Rights

Subject to applicable law and regulatory constraints, you have the following rights with respect to your personal data held by probet88:

• Right of access: You may request a copy of the personal data probet88 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restrict processing: You may request that probet88 limit its processing of your data in certain circumstances.
• Right to data portability: You may request a machine-readable copy of personal data you have provided to probet88, where processing is based on consent or contract.
• Right to withdraw consent: Where processing is based on consent (e.g. marketing), you may withdraw that consent at any time without affecting prior lawful processing.
• Right to object: You may object to processing carried out on the basis of legitimate interests.

To exercise any of these rights, contact probet88 via the live chat function or by emailing [email protected]. probet88 will respond to verified requests within 30 days.

09 Data Security

probet88 implements technical and organisational security measures appropriate to the risks involved in processing personal data. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the probet88 servers;
• Encrypted storage of passwords using industry-standard hashing algorithms;
• Two-factor authentication available to all registered players;
• Continuous server-side monitoring for suspicious login patterns and anomalous transactions;
• Access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of the Platform infrastructure.

While probet88 applies all reasonable measures, no method of data transmission or storage is completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, probet88 will notify affected players without undue delay in accordance with applicable obligations.

10 Children's Privacy

probet88 is strictly an adults-only platform. The probet88 services are not directed at, and must not be used by, any person under the age of 21. probet88 does not knowingly collect personal data from persons under 21. If probet88 becomes aware that personal data has been collected from a person under 21 without appropriate consent, that data will be deleted and the account closed immediately. If you believe a minor has registered on probet88, please contact support immediately.

11 Third-Party Links

The probet88 Platform may contain links to third-party websites or services, including game providers and payment processors. probet88 is not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policy of any third-party service you interact with. This Policy applies solely to data collected by probet88 and does not extend to any third-party platform.

12 Changes to This Privacy Policy

probet88 reserves the right to update or amend this Privacy Policy at any time. Changes will be published on this page with an updated effective date. Where a change is material — for example, a new purpose for processing, or the introduction of a new third-party data sharing arrangement — probet88 will notify registered players via their registered email address or an in-platform notification prior to the change taking effect.

Your continued use of the probet88 Platform following the publication of an updated Policy constitutes your acceptance of those changes. If you do not agree to any amendment, you must cease use of the Platform and may request account closure.

13 Contact & Data Queries

For any queries relating to this Privacy Policy, to exercise your data rights, or to submit a data-related complaint, contact the probet88 Privacy team via:

• Live chat: Available 24/7 from the probet88 website
• Email: [email protected] (plain text — not a clickable link)

probet88 will acknowledge receipt of your query within 2 business days and provide a substantive response within 30 days. For unresolved complaints, you may escalate to the relevant licensing authority's data protection or player dispute resolution function.